This is information from the North Carolina Division of Employment Security on how to file your weekly certification:
Click the link below
Here is their phone number:
Customer Call Center
Individuals and claimants should contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets.
Phone: 888-737-0259 (Do not call if you are an employer. This is for claimants only).
Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.